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Our family has eaten at Lupe quite a few times. The food and service has always been great but last week we went and our 6 year old left his IPod on the table when we left. We immediately walked back into the restaurant before we had even gotten to our car to leave and the IPod was gone. We searched the booth seats, under the table, etc. The only answer was an employee stole the IPod. That is very sad to our family. Not because we lost the IPod, that can be replaced but the fact that they have employees that will steal. We believe in and people and have probably too much trust in people so it was very hard to explain to a child that people to make bad choices. It was a learning experience for our children and one I wish they did not have to learn at such a young age.
With that said, we will not be back to Lupe for our twice a week visits because if they are willing to steal from a 6 year old we do not need to give them our business. We are very sad.
This "Lupe Tortilla" actually gets no stars from me.. They wouldn't take my small (11 people) order for pick-up because, "it would put a kink in their system during lunch and their staff couldn't handle it," and their manager who informed me of this was down-right rude!
I grew up eating at the Lupe Tortilla in Houston off I-10 and Hwy 6, and so I talked up the one that just opened in the Arbor Walk shopping center, as did my boss.. He took his family there last week and came back with terrible reviews (must be owned by someone else, menu different, more expensive, food bad) but I decided I would order it for Friday lunch for my small office today so we could all check it out for ourselves. Well the manager refused to take my to-go order, was rude in the act of turning away my business, and when questioned how he would handle a party of 11 coming in for lunch today said, "Food would come out as it was ready. No one would get their food at the same time." For those of you who haven't served at a restaurant, this is a HUGE no-no!! Anyway, don't bother eating there. It's not good, and apparently they are under-staffed and the staff they do have are rude.
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