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Help / FAQs

Frequently asked questions and useful tips to help you get the most from the Austin360.com | Austin American-Statesman Event Calendar. Do you have a question that isn't answered below? Send us a message.

General:

Why should I use the Austin360.com | Austin American-Statesman Event Calendar?
If you're looking for something to do, the Austin360.com | Austin American-Statesman Event Calendar will help you realize how much is going on right on your doorstep and quickly give you all the information you need.

If you're an advertiser, we'll connect you to your customers. We offer businesses looking for an audience the most cost-effective local advertising solution on the web today through our Premium Listings product.


What is a Premium Listing?
Premium Listings allow you to add more compelling information to your listing and reach more customers. Premium Listings give you:

  • First shot at your audience: Your listing will appear in prominent positions on our search results pages.
  • Creative control: Place images, videos, coupons, sales or other special offers on your event page to give your audience more reason to go from "What to do?" to "What to wear?".
  • Results: Metrics and reporting help you understand the success of your advertisement.
For more frequently asked questions regarding Premium Listings, see our Premium Listings FAQ.


How do I use the Austin360.com | Austin American-Statesman Event Calendar?
The Austin360.com | Austin American-Statesman Event Calendar offers several ways for you to find things to do/see/visit, etc.

  • Search: use the "What, When, Where" search boxes at the top of the page. Click on the '?' next to each box for search tips.
  • Browse: click on a category of interest to start browsing for events in each category.
  • Ideas: click on 'Popular Searches' for ideas.
  • Venues: search for a specific venue to find everything we have that is going on there.
  • Movies: Find out which movies are playing in local movie theaters, read reviews, and find upcoming movie times.
  • Restaurants: We've got thousands of restaurant listings - search by cuisine, price or location (like your address, zip code, or city) to find a place that sounds appetizing to you.
  • Performers: Wonder where your favorite band, celebrity, politician are going to be? Use Performers to find out.


How do I add an image to my listing?
Images can be added to your event listing by upgrading your basic listing to a Premium Listing. This can be done directly through the event submission form.


What size image should I upload to an event or venue listing?
We accept images in .jpg, .png, or .gif formats. Your image may be cropped to fit into the available space, but the full image will be displayed when a user clicks on it. We recommend using photos over graphic images (like logos), because they are more appealing to other users and they resize better. And this is important: please do not upload copyrighted images, unless of course you are the one that owns the copyright.


Can I delete an image I posted?
Yes. To delete an image you uploaded, log in and edit your listing. In the Premium Listing upgrade section of the form, simply find the image you want to delete and drag it to the trash can to the right of the image preview area. Deleted images cannot be recovered, so make sure you really want to delete an image.


What are keywords and how are they used?
Keywords are words or phrases assigned to listings to help with searching. Typing a keyword in the 'What' search box will deliver all listings tagged with that word, plus other potentially relevant listings.


Registration & Accounts:

What will you do with my personal info?
We will never share or sell your private information. We will only send you e-mail if you indicate that we may, otherwise you will never hear from us. For all the nitty-gritty details, read our Privacy Policy.


How do I change my basic account information?
After you log in, click on the 'MyZvents' link displayed in the top right corner of any page. You can edit any of your account settings by clicking on the 'Update Your Profile' link, or change your icon by clicking on 'Change Your Icon' link.


How do I change my password?
After you log in, click on the 'MyZvents' link displayed in the top right corner of any page. You can change your password by clicking on the 'Update Your Profile' link.


Events

How much does it cost to add an event?
Adding basic information about your event costs you nothing, except a few minutes of your time.

For more views to your page, however, you may purchase a Premium Listing which offers you the ability to add images, videos, custom messaging, promotion links (tickets for example, if you're the primary seller of tickets to the event), and more to your listing. You also get the opportunity to go to the front of the line with premium placement in the Sponsored Listings sections of our search pages.


How do I add an event?
Sign up for a free account to create a page for an event. Select '+ add to our listings' then click the "Find Your Event" button to see if we already have the event in our database. First we ask you to enter the location where the event is being held, select the location if it appears in the list, then you may select from the list of events that we know about at that location. If you see your event, simply click the "Claim" button and fill out the information in the form. If you don't see your event, click the "Create It" button and fill out the information (don't forget to check out our Premium Listings upgrade while you're at it). Be sure to read our Content Guidelines and Terms of Service, too.


Are commercial events okay?
Yes, as long as they are open to the public. And please read our Terms of Service first.


The details for an event are wrong, how can I fix it?
If you created the event, you can edit the event information. Log in, go to the event page and look for the 'Edit' link and icon in the listing summary section at the top of the listing. Click the link to access the Edit Event tools. Click 'Edit Event' to make changes. When you are finished making edits, save your changes. The updated event information will be displayed. Changes may take up to 2 hours to appear in search results (but we usually get the job done much, much faster).

If you did not create the event, tell us about errors by clicking on the 'Report an error with this listing' link, located on the bottom right side of the page.


How do I add an event to Outlook/GCal/AOL, etc?
On the event page, click on the 'Save' icon in the event summary section. You can save the event to your calendar, and bookmark it to popular bookmarking tools, like del.icio.us.


How do I blog about an event?
On the event page, click on 'Share' icon in the the event summary section, then select 'Blog it'. We automatically generate the code you need to create a link back to the event.


Can I subscribe to an RSS feed of events taking place at my favorite venues?
Yes! On all the venue pages there is a 'Subscribe' icon in the Venue listing.


Venues / Restaurants

What is a venue?
A venue is a business location where any event may take place. It can be a stadium, a concert hall, a college campus, a museum, even an office building - wherever people can get together - as long as it is open to the general public!


How do I add a venue?
Sign up for a free account to create a page for a venue. Select '+ add to our listings' then click the "Find Your Venue or Business" button to see if we already have the venue in our database. If so, simply click the "Claim" button and fill out the information in the form.

If we don't already have the venue, click the "Create a New Venue" button and fill out the information.

Be sure to read our Content Guidelines too.


The details for a venue are wrong, how can I fix it?
If you created the venue, you can edit that venue's information. Log in, go to the venue page and look for the 'Edit' link and icon at the top of the listing (it's just above the venue name). Click the link, then click 'Edit Venue' to make changes. When you are finished making edits, save your changes. The updated venue information will be displayed.

If it is not a venue listing you created, tell us about it by clicking on the 'Report an error with this listing' link, located on the bottom right side of the page.


I own or manage a venue. Can I manage the events listed for my venue?
Yes. If you own or manage a venue, we welcome your input in maintaining the listings in our database. After all, you know what's going on there much better than we do! Just claim your business by clicking the 'Claim it' link on the listing detail page for your venue.


Have a web site? Suggest your site for automatic inclusion in the Austin360.com | Austin American-Statesman Event Calendar.
If your venue has a website where you list your events, Zvents, the company that powers the technology behind the Austin360.com | Austin American-Statesman Event Calendar may be able to automatically get the event information directly from your site through an automated process. Simply submit the URL for your website calendar.

Please note, crawling of your site is subject to a review by our content staff, and because of the large numbers of requests received, we may not get to your site immediately (though we will get there eventually). If you want your information in Zvents, the quickest way to get it in is to add it yourself.


Movies

How do I review a movie?
Sign up for an account or log into an existing account. Then go to the detail page about the movie you want to review and click the 'Write a Review' button. You can rate a movie based on a 5-star rating scale, give your review a title, and include your full comments.


Performers

How do I add a performer? Or, I'm a performer - how can I take advantage of the Austin360.com | Austin American-Statesman Event Calendar?
Sign up for a free account to create a page for a performer or artist. Select '+ add to our listings' then click the "Find Your Performer" button to see if we already have the performer in our database. If so, contact us to manage your performer page.

If we don't already have the performer, click the "Create a New Performer" button and fill out the information.

After creating the performer page, you can go back and edit the performer details at any time by clicking the 'Edit' link and icon at the top of the performer page. Click the 'Edit Performer' link in the pop-up menu, then make your changes on the form that appears. When you are finished making edits, save your changes. The updated performer information will be displayed. Remember, you must be logged in to access the Edit tools. Be sure to read our Content Guidelines too.


 
 
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